Privacy policy

At Swanollia, your privacy matters to us. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit www.swanollia.com, browse our collections, place an order, create an account, contact our customer care team, subscribe to marketing, request a return, or use any service connected to our store.

This Privacy Policy applies to visitors, customers, account holders, and anyone who interacts with Swanollia online.

Who We Are

Swanollia is an online jewelry and accessories store offering curated pieces including earrings, necklaces, bracelets, rings, body jewelry, anklets, watches, sunglasses, bags, wallets, hair accessories, charms, and selected boutique accessory edits.

Swanollia is operated by:

Business Entity: Frahmen LLC
Trade Name: Swanollia
Website: www.swanollia.com
Business Address: 30 N Gould St, STE 39564, Sheridan, WY 82801-6317, United States
Email: info@swanollia.com
Customer Care: care@swanollia.com
Support: support@swanollia.com
Client Care: clientcare@swanollia.com
Phone: +1 (917) 512-4334

For privacy purposes, Swanollia is the controller of the personal information we collect through our website, unless a service provider acts as an independent controller under its own privacy terms.

Personal Information We Collect

Depending on how you use our store, we may collect:

  • Name, email address, phone number, billing address, and shipping address
  • Order details, product selections, payment confirmation details, and delivery information
  • Customer account information and login-related data
  • Return, refund, cancellation, warranty, or support request details
  • Messages, emails, live chat messages, reviews, or other communications sent to us
  • Product preferences, browsing activity, cart activity, and purchase history
  • IP address, device information, browser type, location signals, referral source, cookies, pixels, analytics data, and site usage data

We do not intentionally collect more information than needed to operate our store, process orders, provide customer support, improve the shopping experience, prevent fraud, and comply with legal obligations.

How We Collect Information

We may collect information directly from you when you place an order, create an account, subscribe to emails, contact us, submit a review, request support, or begin a return.

We may also collect information automatically through cookies, pixels, analytics tools, fraud prevention tools, browser data, and similar technologies.

We may receive information from trusted service providers that help us process payments, operate our Shopify store, manage shipping, provide customer support, analyze store performance, protect against fraud, or manage marketing communications.

How We Use Personal Information

We use personal information to:

  • Process payments and fulfill orders
  • Confirm purchases and send order updates
  • Arrange shipping, delivery, tracking, returns, and refunds
  • Provide customer care and respond to questions
  • Review damaged, defective, incorrect, delayed, or missing item claims
  • Manage customer accounts and preferences
  • Improve our website, product selection, and customer experience
  • Personalize recommendations and marketing where permitted
  • Send promotional emails if you have opted in
  • Detect fraud, unauthorized activity, abuse, or security risks
  • Comply with tax, accounting, legal, regulatory, and platform obligations
  • Enforce our policies and Terms of Service

We do not sell customer contact lists. Where privacy laws define certain advertising or analytics practices as "sharing" or "targeted advertising," you may have the right to opt out as described by applicable law.

Payments

Payments made through Swanollia are processed by secure third-party payment providers. Swanollia does not directly store full credit card numbers or full payment card details on our own systems.

Payment providers may collect and process payment information according to their own security standards and privacy policies.

Cookies and Tracking

Swanollia may use cookies, pixels, tags, analytics tools, and similar technologies to keep items in your cart, remember preferences, measure website traffic, improve performance, prevent fraud, understand campaign results, and show relevant advertising.

You can control cookies through your browser settings. Disabling cookies may affect checkout, cart, account, or preference features. Where required, we may ask for consent before using certain non-essential cookies.

Marketing Communications

If you subscribe to Swanollia emails or opt in to marketing, we may send product launches, collection updates, offers, store news, and style inspiration.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us. Even after unsubscribing, we may still send non-marketing messages related to orders, accounts, returns, policy updates, safety, or legal matters.

How We Share Information

We may share personal information only when needed to operate Swanollia, provide services, or comply with legal requirements. This may include sharing information with:

  • Shopify, which powers our online store
  • Payment processors and fraud prevention providers
  • Shipping, delivery, and tracking partners
  • Brand partners and fulfillment partners that help prepare and ship orders
  • Customer support and communication tools
  • Email, SMS, analytics, advertising, and marketing providers
  • Review, loyalty, or customer experience tools
  • Tax, accounting, legal, compliance, and professional advisors
  • Government authorities when legally required

We share only the information reasonably necessary for each service provider or partner to perform its role.

Brand Partner Fulfillment

Some Swanollia products are prepared and shipped through trusted brand partner systems. When this applies, we may share limited order information such as name, shipping address, phone number, email address, product details, and delivery instructions so the order can be processed, packed, shipped, tracked, and supported.

Data Retention

We keep personal information only as long as necessary for order management, customer service, legal compliance, accounting, fraud prevention, dispute resolution, and policy enforcement. Retention periods may vary depending on the type of information and the reason it is kept.

Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure. However, no website, payment system, email system, or electronic transmission is completely secure. Please avoid sending sensitive payment information through unsecured communication channels.

Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, receive a copy of, restrict, or object to certain processing of your personal information. You may also have the right to opt out of certain marketing, data sharing, or targeted advertising practices.

To make a privacy request, contact us at info@swanollia.com or support@swanollia.com. We may need to verify your identity before processing the request.

U.S. State Privacy Rights

Customers in California and other U.S. states with privacy laws may have additional rights, including the right to know what personal information is collected, request deletion or correction, opt out of certain sharing or targeted advertising, and not be discriminated against for exercising privacy rights.

EEA and UK Privacy Rights

If you are located in the European Economic Area, the United Kingdom, or a region with similar privacy laws, you may have additional rights including access, correction, deletion, restriction, objection, portability, withdrawal of consent, and the right to lodge a complaint with a local data protection authority.

International Data Transfers

Because Swanollia operates online and works with service providers and brand partners in different regions, personal information may be transferred, stored, or processed outside your country of residence. Where required, we rely on appropriate safeguards or recognized legal mechanisms to protect personal information during international transfers.

Children's Privacy

Our website is not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us.

Third-Party Links

Our website may contain links to third-party websites, social media pages, payment providers, or external services. We are not responsible for the privacy practices, content, security, or policies of third-party websites.

Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

Contact Us

Swanollia
Frahmen LLC
www.swanollia.com
info@swanollia.com
care@swanollia.com
support@swanollia.com
clientcare@swanollia.com
+1 (917) 512-4334
30 N Gould St, STE 39564, Sheridan, WY 82801-6317, United States