Shipping policy

At Swanollia, we aim to provide a clear, reliable, and polished delivery experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered for purchases made through www.swanollia.com.

Shipping times, costs, and available services may vary by product, brand partner, warehouse location, destination country, order value, and checkout settings.

Order Processing Time 

Orders are processed Monday through Friday, excluding public holidays.

Most Swanollia Core Partner orders are processed within 1-2 business days before shipment.

Some brand partner items may require additional processing time due to brand packaging, quality checks, warehouse routing, order review, product availability, made-to-order handling, or seasonal volume.

Processing time is separate from shipping time.

Shipping Destinations

Swanollia ships to the destinations available at checkout. Supported regions may include the United States, United Kingdom, Canada, Australia, selected European countries, and selected international destinations.

Our checkout may support destinations such as:

United States, United Kingdom, Canada, Australia, Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Arab Emirates, Hong Kong SAR, Malaysia, New Zealand, Singapore, Israel, Japan, and South Korea.

The full and current destination list is always shown at checkout. If your country is not available at checkout, we may not currently ship to that destination.

Warehouse Locations

Products may ship from different warehouse profiles depending on the item and brand partner. Swanollia product pages and fulfillment systems may reference USA Warehouse, UK Warehouse, EU Warehouse, or CN Warehouse.

When an order contains products from different warehouse profiles or brand partners, items may ship separately and arrive in different packages.

Swanollia Core Partner Shipping

This shipping setup applies to eligible Nihao Jewelry Boutique, Trendsi Boutique, and CJ Market Boutique products unless the product page or checkout states otherwise.

Standard Shipping 5-8 Business Days
Cost: $6.99 for orders under $75

Free Standard Shipping 5-8 Business Days
Cost: Free for eligible orders of $75 and above

Express Shipping 3-5 Business Days
Cost: $24.99

The $75 free shipping threshold is calculated after discounts and before taxes, duties, and optional protection services unless Shopify checkout displays otherwise.

Branvas Boutique Shipping

Branvas Boutique products use a separate brand partner shipping profile.

Branvas shipping is generally charged as a flat $8.99 per Branvas order, regardless of destination or order size, unless checkout displays a different rate.

Estimated delivery times:

  • United States: 5-8 business days
  • Canada: 7-10 business days
  • United Kingdom: 5-8 business days
  • Europe: 4-10 business days
  • Australia: 3-10 business days
  • Global: 7-14 business days

These estimates include branding, packaging, and shipping. Tracking is shared when available and may take 24-48 hours to update after shipment.

Branvas shipments may be delivered with duties handled in advance where applicable. If checkout or the product page gives a different duty or tax notice, that notice controls.

Yehwang Boutique Shipping

Yehwang Boutique products use a separate shipping profile. Shipping costs are generally based on destination, package weight, and product selection.

The final shipping cost is shown at checkout before payment is completed. Delivery estimates may vary depending on destination, warehouse routing, carrier availability, public holidays, and order processing.

Yehwang Boutique items may have separate return and claim windows. Please review our Return, Refund & Exchange Policy before placing an order.

Hertwill Boutique Shipping

Hertwill Boutique products use a separate brand partner shipping profile.

Hertwill products may ship from local warehouse networks in the EU, UK, and US, depending on product availability and customer destination.

Estimated delivery times:

  • European Union: 3-8 business days
  • United Kingdom: 4-10 business days
  • United States: 3-8 business days

Shipping rates may vary by product, destination, brand, warehouse, parcel size, and delivery method. The exact cost is shown at checkout.

If an order includes products from more than one Hertwill brand or another brand partner group, items may ship separately and shipping charges may apply per brand profile.

Mixed Brand Orders

If your order includes items from more than one brand partner or warehouse profile:

  • Your order may arrive in multiple packages.
  • Each package may have a separate tracking number.
  • Shipping charges may be calculated separately by profile.
  • Free shipping may apply only to eligible Swanollia Core Partner items.
  • Brand-specific shipping rates shown at checkout will apply to Branvas Boutique, Yehwang Boutique, and Hertwill Boutique products.

Swanollia does not add extra hidden shipping fees beyond the rates shown at checkout.

Shipping Times Are Estimates

Shipping estimates are not guaranteed. Delivery may take longer due to carrier delays, customs inspections, local courier operations, weather, holidays, remote areas, high order volume, incomplete addresses, inventory routing, or circumstances outside our reasonable control.

If a delay is significant, we will do our best to assist and provide available tracking updates.

Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Tracking may take 24-48 hours to update after shipment. If tracking does not update immediately, it does not always mean the order has not shipped.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout.

Swanollia is not responsible for delays, failed deliveries, lost packages, reshipping fees, or additional costs caused by:

  • Incorrect or incomplete address
  • Missing apartment, suite, unit, or building number
  • Invalid postal code
  • Outdated address
  • Customer relocation
  • Refused delivery
  • Unclaimed package
  • Failure to respond to carrier contact attempts

If you notice an address error after placing an order, contact us immediately. We will try to help before the order is processed, but address changes cannot be guaranteed once fulfillment begins.

Customs, Duties, Taxes, and Import Fees

For international orders, customs duties, import taxes, VAT, local handling fees, or other destination-country charges may apply unless clearly included at checkout.

Customers are responsible for duties, taxes, import fees, or customs charges required by their country unless checkout clearly states otherwise.

Swanollia is not responsible for customs delays, inspections, local import restrictions, or additional charges imposed by local authorities.

If a package is refused because of unpaid duties, taxes, or import fees, any return shipping costs, carrier fees, customs charges, or related costs may be deducted from any eligible refund.

Lost, Delayed, Damaged, or Delivered Packages

If your package is delayed, marked delivered but not received, damaged in transit, or appears lost, contact us as soon as possible.

Please include:

  • Order number
  • Full name
  • Shipping address
  • Tracking number
  • Description of the issue
  • Photos of the package and product if damaged

If tracking shows delivered but you cannot locate the package, please first check your mailbox, front door, porch, building reception, package room, neighbors, household members, local post office, or carrier facility.

Swanollia is not responsible for packages confirmed as delivered to the address provided at checkout, but we will review the issue and assist where possible.

Refused, Unclaimed, or Undeliverable Packages

If a package is refused, unclaimed, or returned because of an incorrect address, unpaid duties, missing information, failed delivery attempts, or customer inaction, the customer may be responsible for return fees, reshipping fees, customs charges, or related costs.

Shipping fees are non-refundable unless the issue was caused by our error.

Contact Us

For shipping, tracking, delivery, or address questions, contact:

Swanollia
info@swanollia.com
care@swanollia.com
support@swanollia.com
clientcare@swanollia.com
+1 (917) 512-4334