Terms of service
Welcome to Swanollia.
These Terms of Service explain the rules and conditions that apply when you visit, browse, access, purchase from, or use www.swanollia.com.
The terms "we," "us," and "our" refer to Swanollia, operated by Frahmen LLC, Wyoming, United States. By using our website or placing an order, you agree to these Terms of Service, our Privacy Policy, Return, Refund & Exchange Policy, Shipping Policy, and any other policies posted on our website.
If you do not agree with these terms, please do not use our website or services.
Our Store
Swanollia is an online jewelry and accessories store offering curated pieces such as earrings, necklaces, bracelets, rings, anklets, body jewelry, hair accessories, watches, sunglasses, bags, wallets, charms, and selected boutique edits.
Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell products and services online.
Eligibility and Account Information
By using our website, you confirm that you are at least the age of majority in your jurisdiction or that you are using the website with permission from a parent or legal guardian.
You agree to provide accurate, current, and complete information when placing an order, creating an account, contacting us, or using our services.
You are responsible for maintaining the confidentiality of your account information and for all activity under your account.
Product Information
We make reasonable efforts to display product images, colors, materials, sizes, finishes, descriptions, pricing, and availability accurately.
However, product colors, textures, shine, gemstone appearance, plating tone, pearl shape, bag texture, packaging, size perception, and finish may vary slightly due to photography, lighting, screen settings, product updates, handmade details, natural material variation, warehouse availability, or manufacturing differences.
We do not guarantee that the product displayed on your screen will perfectly match the physical product you receive.
Product information, prices, descriptions, images, availability, collections, and promotions may be changed, corrected, updated, limited, or discontinued at any time without prior notice.
Jewelry and Accessory Care
Jewelry and accessories should be handled with care. Plated, gold-tone, silver-tone, pearl, rhinestone, crystal, stainless steel, moissanite, cubic zirconia, and fashion jewelry pieces may be affected by water, sweat, perfume, lotion, chemicals, cleaning products, impact, bending, friction, humidity, or improper storage.
Unless a product page states otherwise, our products should not be treated as waterproof, tarnish-proof, scratch-proof, or permanent-wear items.
Swanollia is not responsible for damage caused by misuse, normal wear, improper storage, chemical exposure, water exposure, impact, modification, or failure to follow care instructions.
Allergies and Sensitivities
Customers are responsible for reviewing product materials before purchase. If you have metal sensitivities, allergies, piercing concerns, skin reactions, or other medical concerns, please review the product details carefully and consult a qualified professional if needed.
Swanollia does not provide medical advice and is not responsible for allergic reactions, skin sensitivity, or discomfort unless caused by a verified product defect or incorrect product information.
Orders and Acceptance
After you place an order, you may receive an order confirmation email. This confirmation does not guarantee acceptance of the order.
We reserve the right to cancel, limit, refuse, or review any order for reasons including product unavailability, pricing or description errors, suspected fraud, payment issues, shipping restrictions, address issues, policy violations, or operational concerns.
If we cancel an order after payment, we will refund the amount paid for the canceled item or order.
Pricing and Payment
All prices are shown in USD unless otherwise displayed at checkout.
Prices do not include taxes, duties, import fees, or shipping charges unless clearly stated.
Payment must be completed through the approved payment methods available at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method.
Shipping, Delivery, and Brand Partner Fulfillment
Swanollia works with trusted brand partners and fulfillment partners to prepare, pack, ship, and track selected products.
Shipping rates, delivery estimates, warehouse profiles, tracking availability, and return instructions may vary by product, brand partner, and destination.
Orders may ship from USA Warehouse, UK Warehouse, EU Warehouse, or CN Warehouse, depending on product availability and brand partner routing.
Please review our Shipping Policy for full details.
Returns, Refunds, and Exchanges
Returns, refunds, exchanges, damaged items, incorrect items, final sale items, and cancellations are handled according to our Return, Refund & Exchange Policy.
You must contact Swanollia before sending any item back. Returns sent without authorization may not be accepted or refunded.
Reviews, Comments, and User Content
If you submit reviews, photos, comments, messages, or other content to Swanollia, you confirm that your content is accurate, lawful, not misleading, and does not violate another person's rights.
We may use, display, moderate, remove, or respond to customer content as allowed by law and platform rules.
Do not submit private, sensitive, offensive, unlawful, or infringing content.
Intellectual Property
All website content, including text, graphics, design elements, images, logos, collection names, product presentation, layout, and other materials, is owned by or licensed to Swanollia or its partners.
You may not copy, reproduce, distribute, modify, sell, exploit, or use our website content without written permission, except for personal, non-commercial use.
Third-Party Tools and Links
Our website may include third-party tools, payment providers, apps, analytics services, marketing tools, social media links, or external websites.
We are not responsible for third-party content, policies, privacy practices, errors, service interruptions, or actions.
Prohibited Uses
You may not use our website or services for unlawful, fraudulent, abusive, harmful, misleading, infringing, or unauthorized purposes.
You may not interfere with website security, attempt unauthorized access, scrape data without permission, upload malicious code, submit false information, misuse promotions, or violate applicable laws.
Limitation of Liability
To the fullest extent permitted by law, Swanollia, Frahmen LLC, and our service providers are not liable for indirect, incidental, special, consequential, punitive, or similar damages arising from use of our website, products, shipping services, delays, third-party services, or inability to use our services.
Nothing in these Terms limits rights that cannot be limited under applicable law.
Indemnification
You agree to indemnify and hold harmless Swanollia, Frahmen LLC, and our service providers from claims, damages, losses, liabilities, and expenses arising from your misuse of our website, violation of these Terms, violation of law, or violation of another person's rights.
Governing Law
These Terms are governed by the laws of the State of Wyoming and applicable United States law, without regard to conflict of law principles, unless mandatory consumer protection laws in your jurisdiction require otherwise.
Changes to These Terms
We may update these Terms of Service from time to time. Updates will be posted on this page with a revised "Last updated" date. Continued use of the website after changes are posted means you accept the updated Terms.
Contact Information
Swanollia
Frahmen LLC
www.swanollia.com
info@swanollia.com
care@swanollia.com
support@swanollia.com
+1 (917) 512-4334
30 N Gould St, STE 39564, Sheridan, WY 82801-6317, United States